COVID-19 Policies

Before your appointment

 

  • If you are feeling sick please stay at home. We have flexible cancellation fees and we will help you reschedule your appointment or continue sessions through video counselling if needed.

  • Upon your arrival the therapist will ask about COVID-19 related symptoms to ensure safety for everyone.

 

  • Please arrive at the time of your appointment, not earlier. This helps us prevent crowds at the waiting room.  

  • You are welcome to use the waiting room while your child is in session. You are also encouraged to walk around the building or wait in the car, especially if there are other children coming with you.

 

  • Please have your child wash his/her hands before our appointment.

  • Hand sanitizer and disposable masks will be available for your use. ​

During your appointment

 

 

 

 

 

  • The use of masks is mandatory both for the clients and for therapists.

  • Your therapist will aim to maintain social distance.

  • Payment will be online - through credit card or e-transfer only.

  • Next appointment will be set with the therapist or you can schedule your own appointment online.

After your  appointment

  • We clean and sanitize surfaces, furniture, supplies and toys.

  • We wash our hands frequently, before and after sessions.

 

  • We use disposable materials or art supplies when applicable.

 

  • We continue offering and encouraging clients to use telehealth and videocounselling.